Returns & Exchanges
At It's a 10 Haircare, we want you to be completely satisfied with your purchase. If you are not happy with your order, we accept returns on products purchased directly from our website within 30 days of delivery.
Initiate Your Return
Contact our customer service team with your order number and the reason for your return to receive a Return Authorization number.
Prepare the Package
Securely pack the items in their original packaging, ensuring all bottles are tightly sealed to prevent leaking during transit.
Label and Ship
Affix the provided return shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing