Frequently Asked Questions
Everything you need to know about achieving a perfect 10.
Are It's a 10 Haircare products cruelty-free?
Yes, we are proudly Leaping Bunny certified. We do not test our products or ingredients on animals at any stage of the production process.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We offer a 30-day return policy for products purchased directly from our website. Items must be in their original packaging and at least half-full to be eligible for a refund.
Do your products contain sulfates or parabens?
Many of our collections, including the Miracle Silk and Potion 10 lines, are formulated without sulfates and parabens to ensure the healthiest results for your hair.
Can I use It's a 10 products on color-treated hair?
Absolutely. Our products are specifically formulated to be color-safe, helping to prevent fading while adding shine and hydration to chemically treated strands.
Do you offer international shipping?
Currently, we ship to addresses within the United States and Canada. We are working on expanding our reach to more international beauty enthusiasts soon.